This policy describes how Mission Real Estate (operating through the The CRM Plus platform) collects, uses, and protects your personal information.
We collect information you provide voluntarily through our website forms, open-house sign-in sheets, or direct communication with our agents. This includes your name, email address, mobile phone number, property preferences, and the message content you submit.
We use your information solely to respond to your real estate inquiry, schedule appointments, send transactional updates related to your transaction (including via SMS if you have opted in), and follow up on properties you have expressed interest in. We do not use your information for unsolicited marketing.
We do not share or sell your mobile information or your SMS consent with any third parties for marketing or promotional purposes. Mobile opt-in data and consent are kept strictly within Mission Real Estate. If you opt in to SMS, you can opt out at any time by replying STOP. See our SMS Terms for the full text messaging program details.
We share your information only with the licensed Mission Real Estate agent assigned to your inquiry, with support service providers strictly necessary to operate our platform (such as our hosting provider and email/SMS delivery providers), and as required by law. We do not sell, rent, or trade your information to data brokers, list buyers, or marketing networks.
We retain contact and transaction records for at least the period required by California real estate broker supervision rules (currently 3 years) and our internal practice (7 years) for tax and dispute defense. You may request deletion of your record by contacting us at thecrmplus@gmail.com; we will comply except where law requires retention.
You may request access to, correction of, or deletion of your personal information at any time. California residents have additional rights under the CCPA / CPRA, including the right to know what we collect, the right to delete, and the right to opt out of any sale or sharing (we do not sell or share for advertising). Submit requests to thecrmplus@gmail.com.
We store your information in encrypted databases (AES-256 at rest, TLS 1.2+ in transit). Access is restricted to the assigned agent, brokerage management, and support staff under confidentiality obligations.
Mission Real Estate, 458 N Maclay Ave, San Fernando, CA 91340. Phone: (818) 797-0148. Email: thecrmplus@gmail.com.